PPOA Patient Care Champion- Cathryn Lopez


Cathryn Lopez: Front Office Manager, Plano, TX –

Our employees are all patient care champions, but some go the extra mile and we want to give them the recognition they deserve. They embody the PPOA values known as S.I.T.E. – Safety, Integrity, Teamwork, Empathy – which informs our service to patients and the community through high quality health care.

PPOA’s Park Ambulatory Surgery Center’s Front Office Manager, Cathryn Lopez embodies the values of a true Patient Care Champion. Cathy is the first person patients interact with when they walk into the door and she never fails to greet them with kindness. We would like to recognize Cathy for performing her job at an exemplary level.

Cathy has been a Texas native her entire life. She was born in Dallas but raised in Carrollton where she attended Creekview High School. She now resides in The Colony, TX with her husband of seven years, Jeremy and their beautiful Scottish Terrier, Rupert. When Cathy isn’t hard at work for PPOA she enjoys cooking and crafting.

Cathy began her early career as an office manager for Texas Fiberglass pools. She decided to make the switch to the healthcare field in November 2019 when she started here at PPOA. Cathy is the Front Office Manager for Park ASC. Some of her day-to-day responsibilities include checking our patients in, scheduling our patients for procedures, and overall providing them with all the information they need to be prepared for their procedure.

Cathy has always gravitated towards helping others, “I love knowing that I have made a difference in a patient’s situation or even just in their day. My patients come in hurting and if they leave here with a smile I know I have made a difference. I also take pride in getting to know them on a more personal level. I try my very best to remember something specific about each one, so when they come back I can connect with them and they know they aren’t just another procedure,” Cathy says.

The patient surveys for Park ASC always come back rating the front desk as excellent, “Cathy is always very friendly and caring to our patients and staff. She discerns a persons’ needs quickly and efficiently provides them with key information, recommendations, and direction. Cathy always treats our patients with respect and tries to make them feel like family,” Michelle Borrego Park ASC Administrator says.

PPOA applauds Cathy for her hard work and thanks her for all that she does. She is truly a Patient Care Champion.