Tracy Henderson: Practice Manager
Our employees are all patient care champions, but some go the extra mile and we want to give them the recognition they deserve. They embody the PPOA values known as S.I.T.E. – Safety, Integrity, Teamwork, Empathy – which informs our service to patients and the community through high quality health care.
This month, we are proud to spotlight Tracy Henderson, Practice Manager of our Jacksonville and Orange Park clinics, as a PPOA Patient Care Champion.
Born and raised in Dallas, Texas, Tracy graduated from Sherwood Christian Academy before majoring in Psychology at South Georgia Tech. Her career journey began far from the healthcare field. For nearly a decade, she worked as a legal assistant, and for seven years she also worked as a personal trainer—roles that gave her strong organizational skills and a passion for helping others improve their lives. Those qualities now shine brightly in her role at PPOA.
Since joining PPOA in April 2023, Tracy has been the go-to person for nearly everything that keeps a busy clinic running smoothly. Her daily responsibilities include scheduling appointments, handling authorizations and pre-authorizations for medications, coordinating with providers and reps, managing payroll, organizing marketing efforts, following up with patients after procedures, ordering supplies and pump medications, and supporting the needs of both patients and staff. She leads her team with a calm, focused demeanor, creating a supportive and efficient environment where patients feel cared for and employees feel empowered.
Tracy’s inspiration for working in healthcare stems from her belief in making people’s lives easier—especially when they’re struggling with chronic pain. “When a patient is in pain all the time, even small daily tasks feel impossible,” she says. “Many come in feeling hopeless. When we’re able to relieve that pain—even just a little—it gives them back a part of their life. That moment when they tell you they went to Disney with their grandkids, or danced at a family BBQ… that’s the magic. That’s why I do this.”
Her impact is recognized by colleagues and leadership alike. Susan Hoskins, Director of Business Development, shared: “Tracy consistently goes above and beyond to help bring new business into our clinics. She’s always friendly and helpful to our patients, offering the compassion and TLC they need. She’s also a tremendous support to our providers and leads her operations team with efficiency and care, creating the ideal environment for both patients and staff.”
Outside of work, Tracy is a proud mom of one daughter and two sons. When she’s not managing clinic operations or making patients smile, she enjoys scuba diving, football, hockey, fishing, hunting, and just about any activity involving water.
PPOA is honored to have Tracy Henderson as part of our team. Her dedication, compassion, and leadership truly make her a Patient Care Champion.