PPOA Patient Care Champion- Shirley Serovey

Shirley Serovey: Authorization Specialist, Tampa, FL-

Our employees are all patient care champions, but some go the extra mile and we want to give them the recognition they deserve. They embody the PPOA values known as S.I.T.E. – Safety, Integrity, Teamwork, Empathy – which informs our service to patients and the community through high quality health care.

PPOA’s Authorization Specialist, Shirley Serovey deserves to be recognized for her hard work. Patient Care Champions don’t necessarily have to work on the front lines to make an impact. Shirley proves this by working behind the scenes helping patients get their insurance approved to meet their healthcare needs. She represents all of the values we have here at PPOA.

Shirley has been a Florida resident her entire life. She was born and raised in sunny Tampa, FL. In her early life she attended Hillsborough High School. She then went on to study at Florida State University in Tallahassee, FL where she received her Bachelors in Nursing and Medical Billing and Coding.

After college Shirley returned to Tampa and began her healthcare career at the University of South Florida. She took on multiple rules as a surgery coordinator, authorization specialist and an administrative assistant. Working for the University of South Florida also included working for Tampa General and Moffitt Cancer Center. She then made her way to PPOA in December 2018.

Shirley works at PPOA’s headquarters located in Tampa, FL as an Authorization Specialist. Some of her day-to-day duties include initiating and following up on insurance authorization requests for the Ambulatory Surgery Centers, executing appeals for authorization denials, maintaining relationships with medical directors and insurance companies and overall advocating for our patients.

She has been an asset to PPOA, “Shirley is the jack of all trades and is relentless in her efforts to obtain authorizations for our patients. She goes above and beyond daily and uses her RN experience to help get approvals. She has over 20 years of experience in healthcare and is truly a tremendous asset to PPOA,” Yoany Gonzalez, Associate Director of Revenue Cycle says.

Shirley has always been fascinated with helping sick people. This is what drove her to the healthcare field. In college she chose to major in Nursing along with Medical Billing and Coding not to help sick people hands on, but to help patients get their insurance approved while having an understanding of their healthcare needs.

Shirley enjoys helping patients in a way that most people don’t immediately think about, through being their insurance advocate. “I just love to see their face light up when you give them hope that they will get better and help them understand the process of their insurance and their treatment,” Shirley says.

Shirley has two children, one daughter and one son who graced her with five grandchildren. One of her grandchildren is Autistic, which has made her a huge supporter of Autism Speaks. In her free time she enjoys quilting, stitching and crafting.

PPOA applauds Shirley for her hard work and thanks her for all that she does. She is truly a Patient Care Champion.