ENRIQUE COVARRUBIAS, PRACTICE MANAGER – FRISCO
Our employees are all patient care champions, but some go the extra mile and we want to give them the recognition they deserve. They embody the PPOA values known as S.I.T.E. – Safety, Integrity, Teamwork, Empathy – which informs our service to patients and the community through high quality health care.
Enrique Covarrubias is the practice manager of our Frisco, TX pain management location. He is universally known for delivering compassionate care to patients and helping the office run smoothly.
“Enrique has been an integral part at our Frisco clinic team for the last four years,” said Dr. Prasad Lakshminarasimhiah, the physician Enrique works with. “During these years he has demonstrated commitment to the success of our clinic in many, many ways.”
“I went into the medical field because I love helping people,” says Enrique, a Los Angeles native.
His decision, however, is rooted in tragedy. He witnessed his best friend shot to death on the notoriously rough streets of South Central L.A. He moved to Texas shortly after that.
After graduating from high school in 2000, Enrique went on to earn his CMA and X-ray technician’s license. He worked as a laboratory manager for a large company for five years, earning his location a franchise of the year award in 2011 and a consistent no. 1 or 2 ranking out of 150 locations. “I’m pretty competitive,” he says.
That drive and a superior ability to solve problems caught the eye of PPOA in 2014. He began his career here just six months after Dr. Gari opened the first clinics in Texas. “Back then, we were called clinical coordinators,” he says.
“Enrique is always the first to respond on any and everything that is presented by the company. He always has a go-getter personality and is always willing to help a patient or the staff,” says Terica Cox, Regional Clinical Supervisor.
One recent example: a patient was waiting for a procedure, but the doctor was delayed. Instead of sending the patient home, Enrique tracked the doctor down at the surgery center and made sure the patient was taken care of right away.
“He goes the extra mile in every situation for the best possible outcome for our patients,” Dr. Prasad says. “He coordinates extremely well with other staff and departments with the ultimate goal of providing the best care for our patients, and at the same time making it very easy on them. We appreciate him for all the effort he makes to maintain a positive attitude even under challenging situations.”
PPOA COO Josh Helms agrees. “Enrique defines what good service and dedication look like at PPOA. We are blessed to have him on our team and appreciate his dedication and empathy toward the patients we serve.”
For his part, Enrique says he enjoys his coworkers and being part of a high-growth company like PPOA.
“My time here has been amazing,” he says. “There’s been a lot of growth and a lot of changes. It’s exciting to be a part of it.”