PPOA Patient Care Champion- Felicia Lopez

Felicia Lopez

Felicia Lopez: Office Supervisor, Duncanville, TX-

Our employees are all patient care champions, but some go the extra mile and we want to give them the recognition they deserve. They embody the PPOA values known as S.I.T.E. – Safety, Integrity, Teamwork, Empathy – which informs our service to patients and the community through high quality health care.

PPOA’s Duncanville office supervisor, Felicia Lopez, is no stranger to Texas or the health care industry. This Dallas native has dedicated her entire working life to helping people via the health care industry and has no plans to stop any time soon.

“My favorite part of this job is helping the patients,” says Lopez. “I couldn’t do it without my team.”

She oversees six medical assistants in one of PPOA’s busiest offices. She also assists with the clinic flow, patient checkout, billing, and answering the phones.

“As the office supervisor, Felicia wears many hats in the Duncanville clinic. She often faces many difficult situations and is a great listener to patients while working to make their experience a positive one.  She always has a smile for everyone that enters the practice and communicates very well with providers, staff and patients,” says Rhonda Boyson, Regional Director of Clinic Operations

A native of Dallas, Lopez grew up with two passions: helping others and playing soccer. Her innate desire to care for others was channeled toward nursing by a favorite aunt who had pursued that career. After graduating from Duncanville High School, Lopez was able to follow both paths. At Richland College in Dallas, she earned her Medical Assistant certification and helped the college’s soccer team win the 2006 NJCAA National Champion of Woman’s Soccer.

After receiving her certification, Felicia Lopez immediately launched her career in health care. She began working at Capstone Pain and Spine Group, now owned by Physician Partners of America, five years ago, and has been a part of the team ever since.

“Felicia works very closely with her practice manager to complete daily tasks and prioritizes her work in a way that puts patient care first,” says Boyson. “She’s a true patient care champion.”

Lopez plans to continue her education and is currently working toward a Bachelor of Science in nursing at Dallas county Community College. Soccer, too, continues to be part of her life. She and her husband play on a co-ed team. She also enjoys arts and crafts and spending time with the couple’s three children.