Patient Care Champion: Kaitlyn Swanson

Front Office Coordinator | PMA Fullerton, California

At Physician Partners of America, our Patient Care Champions embody compassion, dedication, and the drive to make every patient feel valued. This month, we’re proud to recognize Kaitlyn Swanson, Front Office Coordinator at Pain Medicine Associates (PMA) Fullerton, California. Known for her positivity, professionalism, and warm personality, Kaitlyn ensures every patient visit begins and ends with care and compassion.

Born in Moreno Valley and raised in Imperial, California, Kaitlyn has always been family-oriented. As the eldest of five and a devoted pet mom to four dogs and two cats, she brings the same love and energy to her patients and team.

Kaitlyn’s passion for healthcare began in high school while volunteering at a convalescent home.

“It broke my heart to see so many residents without family,” she recalls. “I wanted to be someone they could depend on.”

After studying biology at Imperial Valley College, Kaitlyn discovered her true calling: working directly with people in healthcare. She began as a file clerk before moving into patient-facing roles, where her compassion and organization skills shine. When Dr. Hess’s practice joined PMA in July 2023, Kaitlyn continued leading the front office with dedication.

From coordinating appointments and billing to assisting patients and providers, Kaitlyn manages the front office independently and efficiently. Her work ensures the clinic runs smoothly and patients receive the attention they deserve.

October was a standout month. Kaitlyn was personally mentioned in 13 positive Google reviews, a testament to her exceptional service and welcoming demeanor. Patients consistently praise her kindness and professionalism, noting how she makes each visit a positive experience.

“If I can make a patient’s day a little easier or bring a smile to their face, that’s what it’s all about,” Kaitlyn says.

Outside of work, Kaitlyn enjoys hiking, beach days, DIY projects, and cooking new dishes. Her creativity and heart extend into every part of her life.

Since joining PMA, Kaitlyn has become a valued member of the Fullerton team. Her compassion and upbeat spirit perfectly represent PPOA’s mission to improve lives through exceptional patient care.

Congratulations, Kaitlyn, you truly are a PPOA Patient Care Champion!