Hurst – Texas Pain Relief Group

Health & Counseling center at Hurst
inner view of Counseling group in Hurst Texas; sitting arrangement for patients at Texas Health & counseling group
inner view of Counseling group in Hurst Texas; sitting arrangement for patients at Texas Health & counseling group

Leading Hurst, Texas Residents on a Path to a Pain Free Life

Dr. Luis Nieves along with a team of pain specialists are focused on helping you treat the condition behind your pain, as opposed to simply covering it over using medicine. The Texas Pain Relief Group is made up of physicians and other medical professionals who specialize in pain management.

Our goal is to improve your quality of life while allowing your body to heal itself. Our years of training and experience have allowed us to develop or adapt multiple pain management techniques with the goal of leaving you in pain-free satisfaction.

Our staff of board-certified physicians, who have the distinguished honor of being Fellowship trained pain management professionals, are committed to keeping our patients informed every step of the way while at the same time providing them with personalized care.

We Care About You

We understand that you want to get back to living your life. Our mission is to help you attain that goal thanks to customized treatment. In short order we will have you living the lifestyle you deserve.

One of the worst things about chronic pain is that it leaves you feeling like you are alone. The truth is that more than one third of North Americans suffer from chronic pain. Of course, simply knowing that other people are also suffering does not make your pain go away.

We know that you do not want to be a statistic, and we have no desire to treat you like one. By becoming one of our patients, you are starting on a path that will lead to a successful end. We are excited to work with you by providing superior interventional pain management and sports medicine.

When it comes to helping our patients, we are relentless. At the Texas Pain Relief Group in Hurst, Texas, we continually learn, continue to adapt to advances in medical innovation, and are continually driven to deliver excellence in clinical service.

Ratings and Comments

Check out ratings and comments from across the web.

1.6 /5
16 Reviews

Aug 21, 2018
Google Physician Partners of America
I had previously given this practice 5 stars. So, what changed? Over the past several months wait time to be seen has increased. The last 3 visits I have waited 45 minutes to 1 1/2 hours. My pain medication dosage was decreased without ANYONE discussing it with me beforehand. This is a pain medication that has worked well at that strength for 5+ years, that I have taken responsibly. I called to discuss what I understood to be an error with them and I was told I would have to make another appointment and the dosage would not be changed. I am very dissatisfied with the poor communication and disorganized state of this practice now. I used to feel like the care provider actually cared about managing my pain, now that isn't the case. The PA wanted to do another MRI. I communicated with her that I have panic attacks in the closed MRI. I would need to go to an open MRI. When I was called by the imaging center to make an appointment, I asked if they had an open MRI, I was told, no, they did not. I called the office to let them know this, and after 3 days, I still don't have an appointment for an open MRI. I had previously stated that they had treated me as a person, with caring and respect. I don't believe this is true anymore.
Physician Partners of America replied on Aug 22, 2018:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We have escalated your concern to management to look into.
Aug 18, 2018
Google Physician Partners of America
If I could give 0 stars i would. I had a DNA test run to tell what meds would work better for me. I had an appointment on Aug 17 and was told to stop taking the old meds because they were not working well in my body. The nurse practitioner Angela said she would call in the new meds and she never did. I have called the after hours clinic a total of 10 times. They tell you to call in every 30 mins until the person on call will return the message. They told me after the 5 call that her message box was full. They said they said that they would call until she answered. Now I am sitting here after 1:30 am and no call has been reported. I have never been through this kind of stuff before. This is not right to put a patient through this type of treatment when they are in pain. I will be contacting the office to make a formal complaint and 8 will be changing to a new doctor.
Jun 21, 2018
Google Physician Partners of America
If I could give no stars I would. I've been with this group for about 4 years total starting at Keller with Dr Garza who was the best and then saw Ray Shoulders at Hurst who was amazing but they have left the company. Now I see NP who collaborates with Dr Nieves and it seems like they have no interest in helping get my pain under control. After a couple visits yesterday things looked up they said they'd increase one of my meds but when they faxed my script in it had stayed the same. When I called the nurse told me there had been a mistake but then when I get the NP on the phone she says the Dr wants to decrease my meds. It's sad since their company logo says they don't just treat the pain they treat the person but in reality they don't. Seems like Im just another blank face in the crowd they really don't care about. I'd recommend if you're looking for a compassionate pain physician, look elsewhere.
Physician Partners of America replied on Jun 22, 2018:
We care deeply about each patient and are sorry you felt you had an unsatisfying experience. We will follow up with you shortly to discuss your care.
May 1, 2018
Google Physician Partners of America
Let me be clear, this is just the tip of the iceberg - I have been a patient here for 3 yrs now and up until Ray left I had always been treated very well and like an individual. That ALL changed from the moment he left. Meds forget to get sent in and even when my pharmacist and I both req. 4x it is ignored and I had to withdrawal for the weekend. This has happened several times. I am told I need mri's redone and then nothing happens again. Just another # these days from an office that was once so personable. Things are consistently forgotten these days, that's aside from the 2 hr wait I had at my last visit. I am definately looking at what else is out there, unfortunately.
Physician Partners of America replied on May 29, 2018:
Hi, Kimbrey. We apologize for your poor experience and will look into your case. Thank you for taking the time to share your experience. Painful as it is to hear that we fell short of your expectations, it is important for us to know so we can address any issues.
Apr 23, 2018
Google Physician Partners of America
This place is a dump... Paint peeling off the walls, long wait times, and poor service. Don't waste your time.
Physician Partners of America replied on Apr 24, 2018:
We are sorry for the wait time you endured. We are in the process of changing electronic health records systems and the wait time should be resolved quickly. We will take a athorough look at he condition of the office and address it promptly. We value you as a patient and apologize for the inconvenience.
Apr 20, 2018
Google Physician Partners of America
HORRIBLE CLINIC. Put a stimulator in was infected the entire time even though doc was looking at it said nothing was wrong. I go in to get new leads placed and apparently after 2 months and wounds being healed it was infected. I was then discharged immediately and they refused to honor the opiate contract leaving me in withdrawals and going to the emergency room regularly. These guys are beyond unethical and I am in the process of suing
Physician Partners of America replied on Apr 24, 2018:
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (817) 369-3990.
Apr 3, 2018
Google Physician Partners of America
Been calling this office for 2 days and no one will call me back. The messages say they check them 3 times a day and call back. LIES ! I have called over ten times to get test results and nothing. You can not talk to a person and get anything accomplished - just transferred. Worst experience ever !
Physician Partners of America replied on Apr 24, 2018:
We will elevate this to management and get you a resolution, Tonya. We value you as a patient and sincerely apologize for the inconvenience.
Feb 26, 2018
Google Physician Partners of America
Real bad Clinic you go in there because I've been with that dr. Nieves for years and I followed him to this Clinic cuz he's a very good doctor very personal very kind-hearted but he's gotten so busy that he can't see anymore he's got all these newbies in there that don't want to give you the medicine they're afraid they say to give you the medicine that he does well what are you going to do I mean you go in there and want to see doctor and everybody's so freaking busy so I don't recommend this place I recommend doctor in the area so if you can get in to see him but don't go because you won't ever get to see him after the first couple of times and then you'll get doctors and they're saying they're afraid to give you the same dose at dr. Nieves does cuz it's his clinic but don't recommend this place at all the staff was okay but as I was walking out from my appointment I told him that I was no longer going to be coming there going someplace else then I get a phone call because I told the dr. That I've never seen before he comes in and said he's going to cut my meds and stuff because he don't dare to give me as much as doctor and I was like you freaking clown so then I get a call after after I had already told them that I don't want to go to the clinic no more I get a call and saying that I can't go to that clinic no more how convenient for them but anyway don't recommend this place terrible terrible terrible if you do go don't see any other quacky doctors there after dr. Nieves because the other clowns they're afraid to give you what dr. Nieves gives you they're going to be losing so much business poor dr nevies he needs people in there that are his senior not people that are afraid to prescribed the same medicine that he's the one that's been giving you for 3 years I really wish I would have read the reviews on this place before I went there but you know we're always nervous to make change in today was a good thing I called the doctor clown didn't like it and made the decision to change and another good thing was they called me and said I need to change cuz they didn't want me there no more so everything works out good
Feb 22, 2018
Google Physician Partners of America
Disappointed at the lack of compassion or care from this facility. I have been a patient here for two years for chronic back pain and wrist issues. I’ve had three procedures done. They get you hooked on Meds, then cut you off. They cut my medication so much that I was unable to go the full 30 days with what they gave me, and consequently my UA came back clean. Two months of this “didn’t add up” to the brand new doctor here, and he had me discharged. Thanks for nothing, and I will take my business to more compassionate and competent doctors somewhere else that can actually help my pain.
Dec 27, 2017
Google Physician Partners of America
We don't treat the pain, we treat the patient". Sometimes they treated neither one. I found Texas Pain Relief to be very LONG on rules and very short on compassion. The "your late, the doctor won't see you now" seems to be a favorite. This is a PAIN management center yet they seem quite ready to send you home IN PAIN or at least without needed medication if you are at all "late". It's OK to let you sit waiting for an hour or two but YOU better not be late because they will cancel your appointment without hesitation. On one occasion not only did the doctor refuse to provide pain medication he refused to even talk to me or my 97 year old mother! Pleas that she would have NO pain medication over a long weekend were coldly met with "make another appointment". All this was based on being ONE MINUTE over their arbitrary time limit (which we weren't). ZERO stars is warranted for this operation. POLICE your doctors TPRG! You should be looking for reasons & ways to relieve people of their pain not just their money..... Need PAIN relief? PLEASE look elsewhere!
Dec 27, 2017
Google Physician Partners of America
I don't often leave negative reviews but a quick Yelp search will reveal many of the same reasons I'm not returning to Texas Pain Relief in Hurst. I've had a number of serious problems over the past three years or so I have been taking my mother there for treatment and I even became a patient myself so I could be seen at the same time and get two visits out of the way in the time it takes for one. I don't expect VIP treatment but on the rare occasion I need something from them I can't even get treated like a human being, let alone a customer who pays them a lot of good $ every month. The doctor's are competent but don't ask them to share an umbrella if its raining... They couldn't care less! Texas Pain Relief Hurst has a 1 star Yelp review average and I suspect that is only because there is no option for zero stars. If you enjoy the customer service at the DMV and being overcharged & treated like a drug addict then you'll love these folks.
Dec 19, 2017
Google Physician Partners of America
Great friendly people. Understanding and compassionate
Dec 5, 2017
Google Physician Partners of America
Muchas fallas. Esta lejos se equivocan mucho y no contestan nunca el telefono
Oct 27, 2017
Google Physician Partners of America
If I could give zero stars I would ! They purposely started drug testing me 3 times a month the get more money out of me knowing my insurance only covered 1 and each drug test after that was $1,000 and they kept giving me false positive tests because they were at fault for not giving me my medication for a month because I was breastfeeding and said it was an issue I didn't have my medication in my system even though they didn't give me any I now left their practice and because of their reports I cannot find another doctor even though they were at fault! DO NOT GO HERE WHATEVER YOU DO!!!!!
Oct 3, 2017
Google Physician Partners of America
Doc is great and so is his PA’s and staff...highly recommend
Jul 28, 2017
Google Physician Partners of America
If I could give ZERO stars I would. STAY AWAY FROM THIS PLACE!!!! (He is not board certified and unprofessional) I had an appointment today at 3:00pm. I was told to arrive 30 minutes eyarlier to fill out paperwork. I arrived in the parking lot at 2:24pm and was inside waiting in line within a couple of minutes. I stood there waiting while two people were helping someone in front of me. They had no idea what they were doing so the receptionist kept asking the other person what to do. Finally the patient in front of me leaves, the receptionist ignored me and walked away. Finally the other person said come over here and I'll help you. He hands me a cup for urine, and a stack of paperwork to fill out. I go straight in and do my business and then come out and start the stack of paperwork. It was asking for very detailed information so it took some time. Another patient walks in and sat down next to me. She reeked of acohol and cigarettes. I started getting neauseas and wound up in the bathroom puking. I have MS and a seizure disorder so I'm sinsitive to smells, lights, and loud noises. After throwing up I went back out in the waiting room and my husband got up and told the staff what happened and that we were moving to a quitter area. I thought the professionalism was already bad well here's were it gets worse. It is now 3:30pm, 30 minutes past my appointment time of 3:00. We had been there an hour. They proceed to tell my husband that we have to reschedule because I missed my appointment due to my paperwork not being finished. WHAT in the hell???? NO ONE told us that the paperwork had to finished before my appointment time. NO ONE came out and told us that we needed to hurry up, NO ONE told us that we had been cancelled. They were rude and disrespectful. I asked the manager to talk to the doctor and she said he was the one that cancelled do to my lack of having my paperwork done. I was shocked at the lack of professionalism of not only the staff but the doctor. I would not even treat an animal the way I was treated. RUN DON'T WALK AWAY FROM THIS PLACE!!!!

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