WILLIAM SCOTT – MEDICAL ASSISTANT, TAMPA-FLETCHER

Our employees are all patient care champions, but some go the extra mile and we want to give them the recognition they deserve. They embody the PPOA values known as S.I.T.E. – Safety, Integrity, Teamwork, Empathy – which informs our service to patients and the community through high quality health care.

William Scott always knew he wanted to help others. Growing up in Tampa, Fla., he was an active volunteer at church, helping the sick and elderly with errands, and helping his own mom after an injury. “It’s always been in my heart to help other people,” he says. “I’ve always been hands-on and want to help.”

Today he enjoys assisting patients at the PPOA Fletcher Avenue clinic in Tampa. His duties mainly involve helping with appointments and interventional pain management procedures, but he prides himself most on making patients comfortable.

“William goes above and beyond the call of duty when it comes to patient care, whether he is making an appointment for a patient or assisting a patient with a wheelchair to their car,” says his supervisor, Practice Manager Amanda Perrone. “He does not just come to work to get a pay check; he comes to work because he generally cares about each and every single patient.”

Adds Dr. Carissa Stone, one of the pain management physicians he works with, “William is kind, hardworking, very effective and cares about his work and the patients.”

Scott’s path to healthcare was not direct. Like many young people, he tried out several paths. After graduating from Robinson High School in Tampa, he worked in maintenance and restoring homes, then worked for UPS for six years.

“I found myself wanting a more fulfilling path,” he says. A friend’s mother worked as a nurse at a local nursing home, and offered on-the-job training. He found his calling.

“The feeling of helping another person is one of the greatest feelings in the world,” he says. “Even if you help one person a day, then you’ve helped make a better change in your life.”

He enjoys spending time outdoors with girlfriend Sheena Sierra, who also works as a PPOA medical assistant, and their children. William Scott also plays drums in his church band, and helping others both inside and outside of work.

“You only have one life to live,” he says, “so why not help make other lives great?”