Arlington – Texas Pain Relief Group

They run a urine and swab test to "check your DNA and offer the best medication for your genes" sounds like another scam to milk money out of medicare, I wish they stop doing that. The wait time, facilities and staff are great, the wait times rasonable ( this is a medical facility, that is the reason we are called "patients". The doctors are good but they will not give a lot of pain medication, now with the opiod crisis everybody thinks that eldery, war veterans got their lifelong pain cured... its a great place for your basic needs, just say no to the DNA saliva test.

My mother was told by JPS that they could do nothing for her back. Dr rivera told her to never lose hope. He foubd something and it worked so amazing. Eventually they will do surgery. But from not being able to walk stright up or even do dishes, she was finally able to hold her head up high and her faith and quality of life was restored.

I have had to wait upwards of 3 hours each time I've had an appointment! It's unbelievable and unacceptable. The doctors and physician assistants are nice, but communication is lacking very much between the front office and the doctors. I've called and asked to be contacted, and NEVER receive a call back. Also, this office doesn't complete FMLA paperwork! Why would I take my paperwork to my family practice doctor to complete, when he has NOTHING to do with my chronic pain issues and visits? This should not happen! Very disappointed!

Dr. Crawford is the best, very professional, and knowledgeable.

December 15, 2017 I was scheduled to have what they call the " next step" low back injection in their Hurst ambulatory surgery center with doctor Rivera ,but that appointment didn't have even the time for arrival.It was my first consultation visit with doctor Rivera at the Arlington clinic, he requested a "next step" injection for my low back,he is a good ,experienced physician .I was given an appointment date of December 15, 2017 but no time yet for that procedure. As I was told I was expecting that someone will call,text or email for my appointment time ,this didn't happen.I didn't receive any call ,or any voice mail.I called Arlington clinic on December 16,2017 to ask what's went wrong with my appointment ,and I learned that I was marked as now show for that appointment. But there's no appointment without the arrival time .If you forget to call and give me an appointment time,that's not my fault, it's not a "no show",it's just a work neglect from your staff at the Arlington office.Today I called that same Arlington office and spoke with a person (lady)who was very unhelpful.They may have good doctors, but not a competent staff to help them with their patient needs.It's really frustrating.

My experience is always good. Dr. Kim Player and Dr. Crawford are the best. Very informative and caring. They make you feel like a person instead of a number.

Can is give less than one star? This group will not tell you their name when you call because they don't want you know know whom is lying to you. They do not give any scripts after hours or on weekends and twice I have been assured that I would have my medication and it was a lie both times. Never been treated so horrible in my life. I have called the after care doctor who isn't a doctor, I have tried to file a complaint with an on line person who was not there. If you need to speak to your doctor then you are sol. Answering service informed me that they treat everyone this way. With all the choices you have in DFW I can't see why anyone would put up with this snot. I have a new appointment with a doctor in a different clinic later this month. Check your reviews against the names on your insurance coverage and pass over the Texas Pain Relief group all together. Their other clinics are not any better than this one.

ONE OF THE BEST, IF NOT THE BEST PLACE TO VISIT. GREAT STAFF, GOOD LOCATION, VERY GREAT TIMELY SERVICE. WOULD RECOMMEND IT OVER ANY OTHER PLACE TO BE SEEN. KEEP UP THE GOOD WORK.

A trusted, quality operation!

So here we go again with a nightmare in the office. No one will listen to you or believe that you have any idea what you might be speaking about. The gave me a new script. Got to walgreens no meds. Called to find out even though I had seen them at 9 AM they had until 5 PM to put the script in. I called my insurance and the new med was not covered. Called back asking for something else and they demanded they had to send it through as my word in calling my insurance co wasn't good enough. At 4 PM the office called and said they would now change my medication and send the script through. Do I have any pain medication tonight? Oh heck no. They walked off the job and no one bothered to hit send. So tomorrow I get to start again asking how long until someone, anyone will bother to hit send. I called the main line for after hours to be informed I would get a call in the next 24 hrs. Geez thanks. No point in having an after hours phone service if they are not going to inform the doctor of something as small as hit the stinking send button. So tomorrow we will see if I will get medication or go the entire weekend without it. Since everything is crazy there I asked can we carry a script to the pharmacy ourselves? NOPE!!! So they don't allow you to carry a scrip either.

my visit was a ver y good appointment I enjoyed my appointment with Kimberly player as all ways she was on her top of my pain relief. thank you kimberly

The office visit had a long wait time, but the staff was great. The office is nice and clean, the lobby area was also very comfortable and it had coffee and snacks for the clients. It was a good visit.

Doctor Crawford is patient, caring, and listens

They claim they don't just treat the pain they treat the person. Unless you can't afford the self pay cost. I am not from Texas so I am accustomed to medical offices working with you financially and still treating you. Not this place. So how can you make a statement like that. My health should come first. I love the doctors, but I dislike their billing practices and how they will not work with you and still see the doctor. The office manager at the Arlington office does not work with you at all.

I've been seeing Dr. Crawford for maybe 4-5 months now, and every appointment she's great! I think she's the perfect doctor for me... But, I hate the fact that not a single appointment has been on time. I've waited in there waiting area on average for an hour to an hour and a half past my appointment time every single visi... honestly it's ridiculous and extremely unprofessional!!! If your staff cannot figure out how to properly place appointments then you're clearly overbooked (a quick Google search shows that this is a ongoing problem) Now my last visit I got to see I believe it was Dr. Garcia who after 1 appointment suggested I have my surgeon Release Me so that Texas Pain Group can do a new surgery, but said he couldn't give me any details until after I was released from the surgeon. This physician also didn't carry a prescription pad and said to come back Monday to get my prescriptions. I've been out of my medication since Tuesday with no effort to get me my prescriptions in a timely manner. I also asked the staff for a supervisors number, I was told she would call me... it's been 5 days and still no call. I cannot stand when people waste that much of my day for something that should take a 10-20 mins for my appointment and to write down my prescriptions and hand to me.

Ive been going to TPR for a year & they've taken pretty good care of me so far. Their referrals are slow & i prefer seeiing the dr as ipposed to nurse practitioner but other than that its fine.

doctor is wonderful. she is very familiar with my unique problem. is genuinely interested in helping me unlike past doctors that made me feel like they weren't familiar with my history. I would recommend Texas pain relief group to anyone that has chronic pain.

Dr. Crawford set me up for failure. I had to switch pain management doctors because my doctor closed his office that was close to me. Before I left my old pain management doctor we had finally found a combination of medication and injections that worked for me. I took this information to Dr. Crawford and she just totally changed up everything for the worse. First, she had me sign a pain contract which is fine. On the second visit she cuts my medication in half because she wanted me to try a medication that she knew would require pre authorization and anyone who has dealings with the insurance company knows that this process is not something that happens overnight. I was only allowed to take my normal medication twice a day when I was use to taking it four times a day. So I called the office and explained to Rachel that I am in a awful lot of pain but am only allowed to take the medication I need twice a day. She was quick to inform me that I signed a pain contract and can only take the medication as prescribed (I have no problem with) but it is not enough. I also explained to Rachel that I am still waiting for pre authorization and that I needed Dr. Crawford to increase my dosage to what it was originally. She puts me on hold for 18 minutes. Another female answers the phone ( who sounds a lot like Rachel) tells me that if I wanted to get my medication adjusted that I would have to schedule an appointment (which I have no problem with). I schedule the appointment but when I show up at the appointed time the staff looks at me as if I've grown another head and ask me who did I speak with. I told them that I spoke with someone this office. Then I was told that I can't just show up and expect to see the doctor. I inform them that their office scheduled the appointment. To make a long story short, I saw the physicians assistant who basically prescribed me the exact same medication that I am still waiting to be approved by the insurance company. I have been waiting 3 weeks for the insurance company to approve. To make a long story short Dr. Crawford cut my medication in half (without justification), wanted me to follow the medication and pain contract and left me like a sitting duck and at the mercy of the insurance company. Dr. Crawford knew the new medication was something that would take some time to get yet she still cut my regular medication in half(without justification). I had to follow the medication and pain contract and for the last month I have been suffering in a great deal of pain. It is wrong to play with a person's health just because the doctor thinks that every patient that comes into her office is hooked on opiates.

Dr. Crawford is one of the worst doctors I have ever seen in my life, she absolutely has no idea how to treat patients and she will basically set you up to have dealings with your insurance company and the doctor. She should be fired immediately if it were up to me she would be fired and never have her license returned.. if I could give this less than one star I would

This is the worst clinic I have ever been in they treat people like garbage , the staff and Drs are rude and have a awful personalities , I would not take a animal to this place much less , worst Doctors I have ever had the misfortune to see !!!