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Located in Arlington, Texas, our Texas Pain Relief Group is committed to helping our clients find long-term relief to their pain. Our treatment focuses on providing individualized care that takes into consideration the medical history and the emotional makeup of our patients.
We do not feel that the best way to treat chronic pain is by using pharmaceuticals. Pain pills simply mask the pain that you are experiencing but do nothing to address the root cause of your pain. Our treatment focuses on interventional pain management.
We Care About You
Interventional pain management specializes in an array of pain blocking techniques. Many of the techniques that our board-certified physicians use are in the form of injection therapies. Our goal is to provide you with a precise diagnosis of why you have pain with the goal of beginning treatment immediately.
We are not content to simply prescribe medication or recommend that our patients just go to physical therapy. In our arlington-based texas pain relief clinic we use all sources of treatment to eliminate your pain.
The techniques that we employ range from conventional to alternative. Our goal is to eliminate your pain in the fastest and most effective way.
The most effective and fastest way to eliminate pain will vary from patient to patient. This is because the way that an individual reacts to a particular treatment and the way they feel pain is unique to them.
We do not believe in a one-size-fits-all treatment. We believe that individualized care can provide pain relief even for individuals who have been in pain for years and who have heard from other medical professionals that there is nothing that they can do about the pain.
We warmly invite you to visit our arlington location. Feel free to call us and schedule an appointment. Same day appointments are also available.
You can live a pain-free life. Let us show you how.
Ratings and Comments
Check out ratings and comments from across the web.
2.7 /5
32 Reviews
Not a fan of this place..
Physician Partners of America replied on Sep 5, 2018:
Stephen, we will have someone contact you about the billing issue you're having. We can help!
Physician Partners of America replied on Aug 26, 2018:
Feel free to contact us and tell us why. We want everyone who walks through our doors to have a five-star experience. Email customerservice@physicianpartnersoa.com. We will do whatever possible to make things right.
Physician Partners of America replied on Aug 26, 2018:
Well as I appreciate the quick reply, and really I do, I did contact you guys.. many times and got the run around! This is just one of many things, but they keep sending me outstanding bills which I can’t understand cuz you pay as you go and that would of meant I went to an appt. without paying and you guys don’t do that.. just wish they would stop sending me bills and have collections stop calling.. I call the office they say call collections, I call collections and no one answers.. again just 1 issue among many.. I will take the high road just cuz it’s a public forum and not mention the rudeness of one of the Doctors there that me and 2 other patients I know received while attending there as a patient.. again tho I do appreciate the reply tho..
I've been going here for several months, I always arrive early. I've never been seen on time, always 45 minutes to an hour after my appt.time; just to be seen for only a few minutes. I've called the script refill line numerous times and left message concerning refills. To this day I've not received a call, I ran out of meds few days ago. The place is clean;that's it and the receptionist is ok. I'm seriously considering going somewhere else. My appt was at at 1:30 today and it's now 2:10 and haven't been seen yet
Physician Partners of America replied on Aug 16, 2018:
We value you as a patient and regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We will investigate this promptly and ensure it does not happen in the future. Thank you for reaching out to us and accept our apology for the inconvenience.
ok so i went for my first visit. i told dr i have had MRI and X Ray images she told me she was going to request them, when i went to the second appointment she still did not have the images she said that they havnt sent to her, bit she didnt tell me anything like " do not come to appointment, i dont have your images" so i got there they charge me again so she gave me another appointment. While then i went to the places where images were taken and i asked " have anyone ask for my images?" they said " no one has asked for your images" so i. asked for a copy for myself to keep and cancell the appointment . im very disappointed abouy this dr.
Physician Partners of America replied on Aug 16, 2018:
We value you as a patient and it is upsetting to hear that you did not receive the top-notch service we strive to provide. We have brought you concern to management's attention and will make things right. Thank you for letting us know and please accept our apology for the inconvenience.
found my son dead on last Monday. this Monday had an appt. Sent myself to wrong place. had to walk 4 block in the rain. still could not be seen. I waiting to see when i do reschedule will I be seen in a timely manner
Physician Partners of America replied on Aug 13, 2018:
We will make sure of it, Linda. We are so sorry for your loss. How devastating.
Physician Partners of America replied on Aug 13, 2018:
That post I didn't finish. EMS CAME AND WERE ABLE TO GET PULSE. HE IS DOING GREAT
Physician Partners of America replied on Aug 13, 2018:
Linda Spruill that is wonderful news!!!
So far, TPRG in Arlington, have not met my expectations as a patient nor they have provided me with a competent treatment plan! Nevertheless, the facility is clean and front desk staff are truly dedicated to customer service.
Physician Partners of America replied on Aug 1, 2018:
Thank you for your review and the compliment to our front desk staff. You are a valued patient and we would like to know in more detail how we could have served you better and provided a better treatment plan. We will have someone reach out to you.
They run a urine and swab test to "check your DNA and offer the best medication for your genes" sounds like another scam to milk money out of medicare, I wish they stop doing that. The wait time, facilities and staff are great, the wait times rasonable ( this is a medical facility, that is the reason we are called "patients". The doctors are good but they will not give a lot of pain medication, now with the opiod crisis everybody thinks that eldery, war veterans got their lifelong pain cured... its a great place for your basic needs, just say no to the DNA saliva test.
Physician Partners of America replied on Apr 24, 2018:
Jamal, please take a second look at the drug-genes test. It has saved many lives and prevented people from spending time and money on ineffective meds. Take a look at this video: https://www.physicianpartnersofamerica.com/health-news/pharmacogenomics/why-drug-gene-testing/
My mother was told by JPS that they could do nothing for her back. Dr rivera told her to never lose hope. He foubd something and it worked so amazing. Eventually they will do surgery. But from not being able to walk stright up or even do dishes, she was finally able to hold her head up high and her faith and quality of life was restored.
I have had to wait upwards of 3 hours each time I've had an appointment! It's unbelievable and unacceptable. The doctors and physician assistants are nice, but communication is lacking very much between the front office and the doctors. I've called and asked to be contacted, and NEVER receive a call back. Also, this office doesn't complete FMLA paperwork! Why would I take my paperwork to my family practice doctor to complete, when he has NOTHING to do with my chronic pain issues and visits? This should not happen! Very disappointed!
Dr. Crawford is the best, very professional, and knowledgeable.
December 15, 2017 I was scheduled to have what they call the " next step" low back injection in their Hurst ambulatory surgery center with doctor Rivera ,but that appointment didn't have even the time for arrival.It was my first consultation visit with doctor Rivera at the Arlington clinic, he requested a "next step" injection for my low back,he is a good ,experienced physician .I was given an appointment date of December 15, 2017 but no time yet for that procedure. As I was told I was expecting that someone will call,text or email for my appointment time ,this didn't happen.I didn't receive any call ,or any voice mail.I called Arlington clinic on December 16,2017 to ask what's went wrong with my appointment ,and I learned that I was marked as now show for that appointment. But there's no appointment without the arrival time .If you forget to call and give me an appointment time,that's not my fault, it's not a "no show",it's just a work neglect from your staff at the Arlington office.Today I called that same Arlington office and spoke with a person (lady)who was very unhelpful.They may have good doctors, but not a competent staff to help them with their patient needs.It's really frustrating.
My experience is always good. Dr. Kim Player and Dr. Crawford are the best. Very informative and caring. They make you feel like a person instead of a number.
Can is give less than one star? This group will not tell you their name when you call because they don't want you know know whom is lying to you. They do not give any scripts after hours or on weekends and twice I have been assured that I would have my medication and it was a lie both times. Never been treated so horrible in my life. I have called the after care doctor who isn't a doctor, I have tried to file a complaint with an on line person who was not there. If you need to speak to your doctor then you are sol. Answering service informed me that they treat everyone this way. With all the choices you have in DFW I can't see why anyone would put up with this snot. I have a new appointment with a doctor in a different clinic later this month. Check your reviews against the names on your insurance coverage and pass over the Texas Pain Relief group all together. Their other clinics are not any better than this one.
Physician Partners of America replied on Dec 14, 2017:
Channah, we take your concerns very seriously and would like to review your case to see what went wrong. If you would be kind enough to fill out our brief form at www.ppoacomplaints.com, so we can identify you privately, we will look into it. We are very sorry you feel you did not get the standard of care we aim for.
ONE OF THE BEST, IF NOT THE BEST PLACE TO VISIT. GREAT STAFF, GOOD LOCATION, VERY GREAT TIMELY SERVICE. WOULD RECOMMEND IT OVER ANY OTHER PLACE TO BE SEEN. KEEP UP THE GOOD WORK.
Physician Partners of America replied on Dec 4, 2017:
Thank you for the kind words, Greg. We want to ensure you always have the best of care and a positive experience at every visit. We value you as a patient!
A trusted, quality operation!
Physician Partners of America replied on Nov 17, 2017:
Thank you for the kind words, Leroy. We aim for 100% patient satisfaction on every visit. We are honored to help you on your journey to a pain-free life.
So here we go again with a nightmare in the office. No one will listen to you or believe that you have any idea what you might be speaking about. The gave me a new script. Got to walgreens no meds. Called to find out even though I had seen them at 9 AM they had until 5 PM to put the script in. I called my insurance and the new med was not covered. Called back asking for something else and they demanded they had to send it through as my word in calling my insurance co wasn't good enough. At 4 PM the office called and said they would now change my medication and send the script through. Do I have any pain medication tonight? Oh heck no. They walked off the job and no one bothered to hit send. So tomorrow I get to start again asking how long until someone, anyone will bother to hit send. I called the main line for after hours to be informed I would get a call in the next 24 hrs. Geez thanks. No point in having an after hours phone service if they are not going to inform the doctor of something as small as hit the stinking send button. So tomorrow we will see if I will get medication or go the entire weekend without it. Since everything is crazy there I asked can we carry a script to the pharmacy ourselves? NOPE!!! So they don't allow you to carry a scrip either.
Physician Partners of America replied on Nov 17, 2017:
Hi, Jane. We are saddened to hear that you had a bad experience. We take all reviews very seriously and want every patient to have a stellar experience. To help you, however, we need your name and contact information. UPDATED INFORMATION: Please go to www.ppoacomplaints.com and fill out the form. It is new and a fast and accurate way to reach the right people who can help.
my visit was a ver y good appointment I enjoyed my appointment with Kimberly player as all ways she was on her top of my pain relief. thank you kimberly
Physician Partners of America replied on Oct 31, 2017:
Thank you, Mr. Emmons, for the 5-star review and kind words. We aim to make every experience 5-stars. If we ever fall short of your expectations, drop us a line at customerservice@physicianpartnersoa.com. Thanks again for making our day!
The office visit had a long wait time, but the staff was great. The office is nice and clean, the lobby area was also very comfortable and it had coffee and snacks for the clients. It was a good visit.
Physician Partners of America replied on Nov 3, 2017:
We are working hard to reduce wait times, Debra, but we are glad you had an overall good experience. We aim to exceed your expectations. Thank you for taking the time to write!
I've been seeing Dr. Crawford for maybe 4-5 months now, and every appointment she's great! I think she's the perfect doctor for me... But, I hate the fact that not a single appointment has been on time. I've waited in there waiting area on average for an hour to an hour and a half past my appointment time every single visi... honestly it's ridiculous and extremely unprofessional!!! If your staff cannot figure out how to properly place appointments then you're clearly overbooked (a quick Google search shows that this is a ongoing problem) Now my last visit I got to see I believe it was Dr. Garcia who after 1 appointment suggested I have my surgeon Release Me so that Texas Pain Group can do a new surgery, but said he couldn't give me any details until after I was released from the surgeon. This physician also didn't carry a prescription pad and said to come back Monday to get my prescriptions. I've been out of my medication since Tuesday with no effort to get me my prescriptions in a timely manner. I also asked the staff for a supervisors number, I was told she would call me... it's been 5 days and still no call. I cannot stand when people waste that much of my day for something that should take a 10-20 mins for my appointment and to write down my prescriptions and hand to me.
Physician Partners of America replied on Nov 17, 2017:
Hi, Josh. Was this issue resolved for you. We follow up on every patient concern and want to make sure it was taken care of. We sincerely apologize for the trouble you are having, and have a new system in pace to reduce wait times and phone issues. For fastest service, go to www.ppoacomplaints.com. Thank you.
Ive been going to TPR for a year & they've taken pretty good care of me so far. Their referrals are slow & i prefer seeiing the dr as ipposed to nurse practitioner but other than that its fine.
Physician Partners of America replied on Sep 13, 2017:
Thank you for taking the time to review our practice and your experience, Pamela. We are working to streamline our processes and make patient experiences first-rate EVERY time. Feel free to call our customer service line at 813-549-2134 or email customerservice@physicianpartnersoa.com if you'd like to discuss your experience further. We would be happy to talk to you.
doctor is wonderful. she is very familiar with my unique problem. is genuinely interested in helping me unlike past doctors that made me feel like they weren't familiar with my history. I would recommend Texas pain relief group to anyone that has chronic pain.
Physician Partners of America replied on Sep 22, 2017:
Thank you for the five-star review, Theresa! We are so gratified that Dr. Crawford is able to help you. Feel free to write more or email customerservice@physicianpartnersoa.com so we'll know exactly what we're doing right. Either way, we appreciate your taking the time to rate our Arlington practice.
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